Refund Policy

Indefo Premium is a monthly digital subscription. When you subscribe, you are paying for access to Premium features for the current billing period.

• You can cancel your Premium subscription at any time from your account settings.
• Cancelling stops future renewal charges. Your subscription will not renew at the end of the current paid period.
• You will normally keep Premium access until the end of your current paid billing period.
• Payments already made for a subscription period are generally non-refundable once that paid period has started, except where required by applicable consumer law.
• If you think you were charged incorrectly, experienced a technical problem that stopped you from using Premium, or have another exceptional circumstance, please contact us. We will review each request individually.

Where UK statutory consumer cancellation and refund rights apply, those rights are not affected by this policy.

Indefo's Free plan does not require a subscription payment. Because no subscription charge is taken, there are no subscription payments to refund for Free accounts.

Indefo may also operate a Marketplace offering physical pet-related products. Refunds and returns for physical Marketplace products are handled separately from Premium subscription refunds.

The specific returns, refund and cancellation terms for a Marketplace item will depend on the seller of that product and your statutory consumer rights. Please check the seller's terms before purchasing.

This Refund Policy does not govern physical Marketplace purchases unless a seller expressly states otherwise.

If you have a question about a payment, cancellation or refund, please contact us at contact@indefo.com. Include your account email and, if relevant, the date and amount of the charge so we can look into it quickly.

We may update this Refund Policy from time to time. Any material changes will be posted on this page with a revised "last updated" date.